Let every person be quick to hear, slow to speak, and slow to anger; for the anger of man does not produce the righteousness of God (James 1:19-20)
This is especially necessary in our family relationships.
The author is unknown, but I have found the simple acrostic ladder to be helpful in applying the truths from James 1:19-20.
Look at the person speaking to you.
Don’t change the subject.
Respond verbally and non-verbally.